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Section A: Terms & Conditions
1. Important Notice
1.1 By using Blue Box Cold Chain Sdn Bhd (“Blue Box” or “we”) service (“Service”), you as “Sender” are agreeing, on your behalf and on behalf of anyone else with an interest in the shipment that these Terms and Conditions shall apply. These Terms and Conditions and Blue Box’s policies constitute a legally binding agreement between you and Blue Box (“Agreement”).
1.2 We reserve our rights, including but not limited to, amending, changing, modifying these Terms and Conditions at our sole discretion from time to time. Any such amendments shall be effective once they are posted on https://www.bluebox.com.my. It is your responsibility to review the Terms and Conditions regularly. Your continued use of the Service after any such amendments, whether or not reviewed by you, shall constitute your agreement to be bound by such amendments.
2. Representations, Warranties and Undertakings
2.1 By using the Service, you represent, warrant and undertake that:-
(a) You have legal capacity to enter into the Agreement;
(b) You will provide true, accurate, not misleading, current and complete information as required for the Services and undertake the responsibility to maintain and update your information in a timely manner to keep it true, accurate, not misleading, current and complete at all times during the term of the Agreement. You agree that Blue Box may rely on your information as true, accurate, not misleading, current and complete. You acknowledge that if your information is untrue, inaccurate, misleading, not current or incomplete in any respect, Blue Box has the right but not the obligation to terminate this Agreement and your use of the Services at any time with or without notice;
(c) You will provide us with whatever proof of identity or any other documents, permits, licences or approvals which we may reasonably request or require;
(d) You acknowledge and agree that only one (1) account can be registered with Blue Box on its platform, portal or website which Blue Box owns, operates or otherwise makes available to you for the purposes of or in connection with the Service (“Platform”), except as otherwise permitted by Blue Box;
(e) You will only use the Service and Platform for their intended and lawful purposes;
(f) You will keep your account password or any identification we provide you which allows access to the Service and/or Platform secure and confidential;
(g) You will not authorize others to use your identity or user account and you may not assign or otherwise transfer your user account to any other person or entity. You agree to notify us immediately of any unauthorized use of your account or any other breach of security;
(h) You agree that Blue Box may, based on its sole discretion, consider an account to be dormant if there has no payment made by you on your user account for a period of three (3) months from the last date of invoice the account will deactivate or restrict your order placement on this platform. There is charges of RM50.00 will imposed for each time of re-activation of your user account upon your request;
(i) You agree that the Service is provided on a reasonable effort basis; and(j)You agree to assume full responsibility and liability for all losses and damages suffered by yourself, Blue Box or any other party as a result of your breach of this Agreement.
3 Packaging Guidelines
3.1 Please refer to Blue Box Packaging Guidelines in packing and handling your goods:
3.2 You shall be responsible for the proper packaging of the goods, labeling and intact packaging, in line with the safety requirements and in accordance with the courier standards to go through the transportation process to ensure the safety of goods.
3.3 You are solely responsible to ensure that proper packaging is used and that contents are adequately and securely packed, wrapped and cushioned for transportation.
3.4 You shall, at your best endeavors, follow Blue Box Packaging Guidelines or the basic packaging guideline or principles described in 3.5 below.
3.5 You have the responsibility to understand and comprehend the importance of ensuring the parcel is able to withstand all transit activities, including but not limited to movements, impacts, pressure, easy handling and etc. the following serves as a minimal guide should the packaging be done at your end:-
(a) Ensure appropriate material, quality, sizes of packaging used suitable for shipment carried, considering its nature, weight, sizes, shapes etc. For example, fragile items should be packed in boxes with solid in-fillers.
(b) A good package should have a standard carriable weight, about 10-30kg. Please refer to the size specified in the Platform.
(c) Ensure internal fillers are sufficient, proper layering, no space left, well organized, no shifting or movement of content in the packaging or impacts among contents in the packaging (if multiple contents, items should be wrapped individually in the parcel).
(d) Ensure high value items are tightly packed, sealed, unconcealable of internal content to outsiders and durable for transit.
(e) Ensure all fragile items are well packed and sealed. Please refer to Blue Box Packaging Guidelines in this respect.
(f) Ensure parcels are packed in Styrofoam boxes. All parcels should be properly packed, no leakage, content exposure, tear, no re-use of used packaging materials etc.
(g) Ensure the DO sticker is stick properly on the Styrofoam boxes, correctly to avoid any missed-out deliveries. If we found the DO sticker did not stick properly as per the guideline / as per the photo, Blue Box will not liable to any claim for seller.
3.6 Blue Box will not be liable for any direct or indirect losses or damage that are caused by packaging problems.
4 Carriage
4.1 Blue Box reserves its right to refuse carriage of any shipment (means all goods and parcels which travel under one Delivery Order Summary) (“Shipment”) at its absolute discretion.
4.2 Blue Box shall carry the Shipment by any means, route, procedure, form of handling, form of storage, transportation method, carrier or successive carrier as it deems fit at its sole and absolute discretion.
4.3 Blue Box will endeavor to deliver the Shipment in accordance with the usual delivery schedule and is not obliged to deliver the Shipment within any time limit. Blue Box shall not be liable for any damage or loss howsoever caused by delays in delivering the Shipment. Blue Box’s only responsibility is to deliver the Shipment to the address stated in the Delivery Order Summary and subject to the terms and conditions stated herein.
4.4 Blue Box reserves the right but is not obliged to open and inspect any Shipment tendered by you for transportation without notice for safety, security, customs or other regulatory reasons. Such action is necessary in ensuring that the parcel does not contain any prohibited item which violates the law of the country.
5 Submission of Order
5.1 You are required to place your order for the Service via the Platform and accessible at https://www.bluebox.com.my and print out a Delivery Order Summary from the Platform.
5.2 You need to affix or paste the Delivery Order Summary neatly, tightly and securely on the Shipment. Blue Box and its authorized agents or drivers reserve the right to reject the Shipment if the Delivery Order Summary is not affixed properly on the Shipment.
5.3 Any order that is submitted on the platform, the collection of Shipment will only take place on the next working day or on a selected working day in a specific area.
5.4 You shall be responsible for the accuracy and completeness of the particulars required in the Platform for transportation and delivery process, and for ensuring that all Shipments set out adequate contact details for both the Sender and recipient of the Shipment and that the Shipment is so packed, marked and/or labelled, their contents so described and classified. Any inaccurate or inadequate information required for the Shipment may delay the delivery process.
5.5 Blue Box shall not be responsible for any claim or freight charges or any other costs for, including but not limited to, any false, misrepresentation, inconsistent, misleading, illegal or incomplete statement or information.
5.6 If you have any special instruction regarding the Shipment, you shall inform Blue Box upon placement of order for the Service and agreed by Blue Box separately in writing. Blue Box is not obliged to comply with your instruction if such instruction has not been agreed by Blue Box or the Shipment has already been handed over to Blue Box for transportation and delivery prior to Blue Box agreeing to your instruction. Blue Box will do its best to fulfil your requests or remarks, but Blue Box does not guarantee all requests or remarks will be fulfilled.
6 Pick-up and Delivery
6.1 All Shipment for transportation and delivery will be picked up to the Blue Box’s warehouse and send out to the deliver location.
6.2 Pick up
*Refer to Blue Box Specific Area Pick Up and Delivery Date at:
file:///C:/Users/User/Documents/HSH%20BLUEBOX%20DELIVERY%20AREA%2009-06-2023.pptx%20(2).pdf
*Delivery Time: 7.00 a.m. to 8.00p.m. (depending on the area), Peak Season: 7a.m. to 11p.m.
*The content of this link will be updated from time to time
Pick-up / Delivery - Area and Dates
*The pick-up location will be based on the address agreed between the merchant and Blue Box before opening an account.
* The pickup time will be determined based on the driver’s daily pickup route.
NOTE: An account can only have one pickup location, if you have other requirements you need to contact Blue Box separately.
6.3 Delivery Attempt
(a) If the recipient is not reachable by phone or SMS or WhatsApp within 10 minutes upon Blue Box’s authorized agent or driver’s arrival at the address specified in the Delivery Order Summary during the first delivery attempt and resulted in unsuccessful delivery of the Shipment, Blue Box shall return the Shipment with delivery fees remain charged to you.
(b) Blue Box will attempt to deliver 98% of the Shipment during off-peak season subject to the delivery circumstances, including but not limited to, delays due to unforeseen circumstances.
(c) Blue Box will attempt to deliver 95% of the Shipment during peak season (i.e., public holidays in Malaysia)
6.4 Delivery Hour
1. Blue Box endeavors to deliver the Shipment within 48 hours from pick-up and no delivery will take place on public holiday which is notified by Blue Box in its website.
6.5 Delivery Areas
Blue Box’s service is largely available within Peninsular Malaysia and its service also extends to Singapore with certain areas or locations being excluded.
6.6 Once the recipient has no further objection upon receiving of Shipment, the Shipment is considered successfully delivered and Blue Box is considered released from the obligation and shall not be responsible for any loss and/or damage afterwards.
7 Delivery
7.1 Blue Box may deliver the Shipment to the recipient named on the Delivery Order Summary or to any other person appearing to have authority to accept delivery of the Shipment on behalf of the recipient (such as person at the same address as the recipient). Blue Box does not warrant that the Shipment be handled delicately, and the Sender shall expect rough handling of the Shipment through the passage. You shall produce an adequate and legibly designated address for each Shipment to enable effective delivery to be made otherwise Blue Box shall be entitled to deal or dispose of any undelivered Shipment as Blue Box deems fit. You shall comply with all applicable laws, rules and regulations, including but not limited to governmental regulations and laws of any country to, from, through or over the Shipment may be carried.
7.2 If at any time the Shipment is or is likely to be affected by any hindrance, risk, delay, difficulty or disadvantage of any kind (including the condition of the Shipment), whenever or however arising (whether or not the transportation or delivery has commenced), Blue Box may without notice to you return the Shipment to you, or abandon the transportation and delivery of the Shipment and where reasonably possible place the Shipment or any part of them at the your disposal at any place which Blue Box may deem safe and convenient, whereupon delivery shall be deemed to have been made and the responsibility of Blue Box in respect of such Shipment shall cease. In any event, Blue Box shall be entitled to full charges on Shipment received and you shall pay any additional costs resulting from the above-mentioned circumstances.
7.3 Interruption of Delivery
(a) The Sender will not be able to claim against Blue Box for breach of these Terms and Conditions if Blue Box is unable to start or continue with the delivery of the Sender’s Shipment for any reason beyond its control.
(b) Blue Box shall not be held liable for any interruption of service due to reasons beyond its control, including but not limited to, the unavailability or refusal of a person to accept the delivery of the Shipment, disease,outbreak, global health emergency or pandemic, acts of God, natural disasters, act of terrorism, act of public authorities acting with actual or apparent authority, acts or omissions of customs or similar authorities, insufficient information provided by Sender, riots, disruption of any kind in national or local air or ground transportation networks, adverse weather conditions, fire, robbery or flood occurred at Blue Box’s premises or warehouses although Blue Box has taken appropriate safety control measures or any scamming or deceiving activities conducted where Blue Box is used to provide delivery service.
8 Charges
8.1 All invoices shall be due and payable by Sender, without deduction or set-off, within the credit period granted by Blue Box. The credit term and credit limit shall be determined by Blue Box when your account is first created. Blue Box reserves the absolute right to review and vary the credit term and credit limit from time to time. You will be informed of the credit term and credit limit, and any revision thereof. You are required to make payment to Blue Box in accordance with the applicable credit term and credit limit failing which, your account may be suspended by Blue Box.
8.2 Blue Box reserves the right to charge the Service Fee based on the actual size of your Shipment if Blue Box deems any Shipment which may exceed the standard size (Refer to Blue Box’s website for standard size chart). To confirm this calculation, Blue Box may re-weigh and re-measure the size of your Shipment. This is referred to as “Oversize Charges” and will be billed separately.
8.3 Blue Box will charge Service Fee again for any Shipment that is re-delivered based on Sender’s or recipient’s request and for any returned Shipment.
8.4 Blue Box will not entertain any amendment to the address or location for delivery once the Delivery Order Summary has been issued or generated and any Service Fee paid is not refundable. You are required to place a new order for any changes to the address or location and pay the Service Fee again for transportation and delivery.
8.5 You are not allowed to make any withdrawal or refund for successful top up credit for your account in the Platform.
9 Claims for Loss or Damage
9.1 Claim for loss or damage to the Shipment can only be made by the Sender or the representative of the Sender who has been authorized in writing by the sender.
9.2 Claim Procedure
(a) Any claim by you for loss or damage to the Shipment shall be made in writing and submitted to Blue Box Customer Service Department [Contact (+6016 808 9959)].
(b) The claim must be submitted to Blue Box according to the following timeline:
Delivery Area
Submission Deadline
Klang Valley and other areas (except Terengganu, Perlis, Kelantan and Singapore)
48 hours from pick-up
Terengganu, Perlis, Kelantan & Singapore
72 hours from pick-up
(c) The claim must be supported by all relevant documents and these supporting documents must be provided to the PIC within 36 hours from your submission of claim. Blue Box will take 5 days to evaluate the claim upon Blue Box’s receipt of all complete documents.
(d) Notwithstanding anything to the contrary, Blue Box will not entertain any claims which exceed the stipulated timeline and Blue Box shall be deemed to have discharged the responsibility towards the Sender and/or over the Shipment.
9.3 Blue Box reserves the right to obtain further information and/or documents to facilitate the evaluation of the claim request. Non-cooperation by the Sender such as incomplete submission of documents, breach of the submission deadline, no response from the Sender shall be deemed prejudicial to Blue Box and Blue Box reserves the right to reject the claim request.
9.4 Blue Box reserves the right to refuse any claim if the Sender is unable to verify or unable to provide sufficient evidence that the loss or damage occurred under Blue Box’s control.
9.5 Claim is limited to one claim per Shipment and settlement of which will be full and final settlement for all loss or damage in connection therewith.
10 Limitation of Liability
10.1 Every Shipment is transported on a limited liability basis on the terms stated herein. Blue Box’s liability is strictly limited to direct loss and damage only. Blue box will only be liable if loss, damage, mis-delivery, non-delivery, misinformation, or failure to provide information in connection with the Shipment is proven to be resulted from the acts or omission of Blue Box with the intent to cause such loss and with knowledge that such loss would be resulted and, in such circumstances, Blue Box’s total liability shall not exceed RM300.00 per Shipment.
10.2 In no event shall Blue Box be liable, including but not limited to, in contract, tort, equity, negligence and strict liability for any loss of income, loss of market, loss of profit or incomes, costs incurred by delays, consequential, incidental, special, indirect loss or damage whatsoever and howsoever caused whether Blue Box knew or ought to have known of the value of any Shipment and/or such loss and/or damage might occur.
11 Governing Law
11.1 These Terms and Conditions shall be governed by the law of Malaysia.
12 Dispute Resolution
12.1 Any dispute, controversy or claim arising out of or relating to these Terms and Conditions and claims which cannot be resolved by negotiation between parties within 14 working days of either party giving notice to the other party that a dispute has arisen, the parties irrevocably submit to the exclusive jurisdiction of the courts of Kuala Lumpur, Malaysia.
Section B: Privacy Notice
1 Important Notice
1.1 Blue Box is committed in protecting the personal information of any user who engages Blue Box for the Services (“User” or “you”) and will take necessary and relevant measures to safeguard your personal information in accordance with the Personal Data Protection Act 2010 (“PDPA”).
1.2 This PDPA Notice (“Notice”) governs the way Blue Box collects, uses, maintains and discloses information collected from you. This Notice only applies to personal information of individuals that are processed for commercial transactions.
2 Collection of Personal Information
2.1 Blue Box does not collect any personal identifiable information when you visit Blue Box’s Platform unless you opt to provide that information to Blue Box and/or continue to proceed after being informed or notified by Blue Box that your information will be recorded. The personal data that will be collected by Blue Box from you, includes but not limited to, name, identification number, email address, phone number, address, bank account information and any other personal data as defined and described under PDPA.
2.2 Blue Box will collect and process data when you:
(a) register a user account with Blue Box;
(b) place an order for the Services;
(c) voluntarily complete a customer survey or provide feedback on any of Blue Box’s message boards or via email; or
(d) use or visit Blue Box’s website via your browser’s cookies.
3 Purpose of Data Collection
3.1 Blue Box collects and processes the data for the following purposes and such list is non-exhaustive:
(a) to process your request;
(b) to process any payment transaction, delivery notice, forms, letters and any documents necessarily required;
(c) to respond to your queries;
(d) to communicate with you, including delivery of information with any communication methods such as email, telephone calls, short message service, social media and etc.;
(e) marketing survey and trend analysis;
(f) prevention, hindrance, reporting of any criminal activities including but not limited to, fraud, bribery and money laundering;
(g) compliance with any legal requirements and/or for any disclosure under the requirements of any applicable law, regulation, directions, court orders, guidelines, circulars, codes which are applicable to Blue Box;
(h) for internal records and maintenance of Blue Box’s user database;
(i) for Blue Box’s credit risk management and user’s credibility worthiness check;
(j) to monitor, review and improve Blue Box’s services; and
(k) any other purposes provided for in or relating to Blue Box’s services.
5 Retention of Personal Information
5.1 Any personal data supplied by you will be retained by Blue Box as long as it is necessary and expedient for the fulfillment of any purpose as stated above pursuant to Blue Box’s internal practices, regulatory requirements, legal and accounting requirements.
6 Your Obligation
6.1 It is your obligation to supply your personal data to Blue Box in the most accurate manner. If you do not provide Blue Box with your personal data, Blue Box is unable to, process your personal data on your behalf, for the purposes stated in this Notice, or effectively render Blue Box’s services to you and all relationships created or to be created between us shall then be terminated and ceased to be in effect immediately.
6.2 If you do not wish for your personal data to be collected via cookies on this website, you may deactivate cookies by adjusting your internet browser settings to disable, block or deactivate cookies, by deleting your browsing history and clearing the cache from your internet browser.
7 Your Data Protection Rights
7.1 Blue Box would like to make sure that you are fully aware of your data protection rights. Every User is entitled to the following rights: -
(a) Right to request access to personal data
You are entitled to request access to your personal data that is processed by Blue Box with reasonable notice.
(b) Right to request correction of personal data
You are entitled to request the correction of your personal data that is held by that is inaccurate, incomplete, or out-of-date with reasonable notice.
(c) Right to restrict processing
You are entitled to limit Blue Box’s processing of your personal data by expressly withdrawing in full your consent given previously including for us to send any advertising and marketing materials or for direct marketing purposes subject to any applicable legal restrictions, contractual conditions and within a reasonable period.
(d) Right to object to processing
You have the right to object to Blue Box processing of your personal data and withdraw your consent to Blue Box processing of your personal data.
(e) Right to data portability
You have the right to request Blue Box to transfer the data that have been collected to another organization, or directly.
8 Access and Correction
8.1 If you wish to request access to or rectify your personal data, you may send your request in writing to the following personnel: -
Account & Data Control